Complaints
If something about your experience with Nelford wasn’t right, we want to hear about it. Here’s how to raise a complaint and what happens next.
Tell us what happened
Email contact@nelfordclinic.co.uk or call 020 4569 0644 with a brief description of your concern and how we can contact you. Please don't include detailed health information in an initial email - we'll ask for anything further we need securely.
Acknowledgement
We acknowledge your complaint and let you know who is handling it.
Investigation
Your complaint is reviewed. If we need further clinical information from you, we'll ask for it through a secure route rather than by ordinary email.
Response
We provide a written response or update, explaining our findings and any action taken.
How to complain
Email contact@nelfordclinic.co.uk or call 020 4569 0644 with your concern. Please don’t include detailed health information in your initial message - we’ll ask for anything further we need securely.
If you’re not satisfied with our response