Patient safety

The Nelford Clinic is not an emergency or urgent-care service. This page explains where to get the right kind of help, quickly.

Urgent: Medical emergency

If you or someone else has a life-threatening emergency, call 999 or go straight to your nearest A&E. Do not wait for a reply from Nelford. Read the NHS guidance on when to call 999.

Caution: Urgent, but not life-threatening

If you need medical help quickly but it isn’t an emergency, call NHS 111 or use NHS 111 online. You can also speak to your GP or local pharmacist. Nelford’s assessment process is not designed for urgent concerns.

Routine Nelford support

For non-urgent questions about an assessment you’ve already started, sign in to your account. For general administrative questions, use Contact - not for anything urgent or clinical.

Medicine safety

If you think you’ve had a side effect

Read the patient information leaflet supplied with the medicine. If you are worried about your health, speak to a pharmacist, your GP or NHS 111. Anyone can report a suspected side effect through the UK’s Yellow Card Scheme; the reporting service itself does not provide medical advice.

If you’re not sure a medicine is right for you

Don’t start, stop or change a prescribed medicine without speaking to a clinician or pharmacist first. If something changes about your health after an assessment, let us know through your account rather than assuming the original decision still applies.

Safeguarding and support

If you or someone else is at immediate risk of harm, call 999. If you need someone to talk to, you can call Samaritans free on 116 123, day or night. Nelford-specific safeguarding pathways are being developed and will be published here once confirmed through clinical governance.

General administrative questions about this page: contact@nelfordclinic.co.uk. This is not a monitored emergency channel.