Skip to main content
The Nelford Clinic
Menu
Pricing

Your consultation is free

Your online consultation is free. You only pay if a clinician considers treatment appropriate and you choose to go ahead. If treatment is approved, you see a clear price for each option before you pay. No subscription, no hidden fees.

Our consultations are FREE, if treatment is approved our services start from just £19.40

Medicine is priced separately, and you see every total before you pay.

Simple, upfront pricing

The consultation is free. If a clinician approves treatment, you choose how to receive it and see the price first.

Illustration of an opened Nelford box with tissue paper and a card bearing the Nelford logo
  • Online consultation

    Complete your consultation online. A UK-registered clinician reviews it the same day.

    Free
  • Next-working-day delivery

    One total price covering your medicine and delivery, shown before you pay. Order before 4pm on a weekday; same-day options on request.

    One clear total
  • Electronic prescription by email

    Your prescription sent securely by email, to use at a pharmacy of your choice. The pharmacy charges for the medicine.

    £19.40
  • Video or phone consultation, if a clinician needs one

    Only where a clinician needs to speak with you before deciding. Shown before you book.

    £19.40

We work with multiple pharmacy partners to help keep treatment available. If we're unable to fulfil your medication order, we'll refund the medication and delivery costs and send your prescription electronically so you can arrange fulfilment elsewhere.

Pricing questions

Do I pay for the consultation?
No. Your online consultation is free, whatever the outcome. You only pay if a clinician considers treatment appropriate and you choose to go ahead.
When do I see the price?
Before you pay. If a clinician approves treatment, you see a clear price for each option - next-working-day delivery or an electronic prescription - and choose the one you want.
What does next-working-day delivery cost?
You pay one total that includes your medicine and delivery. It depends on the treatment, and you see it before you pay. Treatment confirmed before 4pm on a weekday is eligible for next-working-day delivery.
What does an electronic prescription cost?
The prescription service is £19.40. Your prescription is sent to you by email, and the pharmacy you use charges for the medicine.
Why is there sometimes a fee for a video or phone consultation?
Some situations need a live conversation before a clinician can decide safely. If so, a £19.40 booking fee applies. You see the fee before you book.
What if my order can't be fulfilled?
If we're unable to fulfil your medication order, we'll refund the medication and delivery costs and send your prescription electronically so you can arrange fulfilment elsewhere.

Start your free consultation

Answer a few questions online. A UK-registered clinician reviews it the same day and sends you your options. You only pay if you choose to go ahead.

  • Free consultation
  • Same-day review
  • Open 7 days, 7am–midnight