You start. Nelford handles the rest.
Four simple steps, whichever service you choose. Your online consultation is free. You only pay if a clinician considers treatment appropriate and you choose to go ahead.
The four steps
- Step 1
Tell us what you need
Complete a quick, secure online consultation. It's free.
- Step 2
We review it promptly
A Nelford clinician reviews your information the same day and sends you suitable treatment options.
- Step 3
You choose
Review your options and choose what works for you. Nothing goes ahead unless you decide it should.
- Step 4
We handle the rest
Choose delivery or an electronic prescription. Nelford coordinates the next steps.
Treatment approved? You stay in control.
If a clinician approves treatment, we send you your options. You choose how to receive it, and Nelford takes care of the rest.
Next-working-day delivery
Delivered by our pharmacy partners, with same-day options available on request.
Prescription sent by email
Your prescription sent securely by email, to use at a pharmacy of your choice.
You are part of every treatment decision
Shared decision-making means the clinician and you decide together. The clinician brings clinical judgement about what is safe and appropriate; you bring your preferences, priorities and circumstances.
The clinician assesses what is clinically appropriate
A UK-registered prescribing clinician reviews your consultation individually and recommends what is clinically right for you. Every decision is made by a person, never by automation.
Options, benefits and risks are explained
If treatment may be appropriate, you'll be told what is being offered, how it may help, the relevant risks and side effects, and any alternatives - including not having treatment.
You choose whether to proceed
You give informed consent before anything goes ahead. Ask questions, take time to think, and choose the option that suits you.
Good to know
If the clinician needs more information
You may be asked for more detail, a photo or a record, or offered a video or phone consultation. If a live consultation is needed, you'll see any booking fee before you book.
Delivery or prescription - you choose
Choose next-working-day delivery through our pharmacy partners, with same-day options where available, or receive your prescription electronically right away. Treatment confirmed before 4pm on a weekday is eligible for next-working-day delivery.
Repeat treatment without starting again
With a Nelford account, your details are saved. Next time you only answer what matters today, and you can request repeat treatment in a few steps.
Follow-up when it's needed
For ongoing conditions, the clinician explains what monitoring and follow-up are needed and how to get in touch if things change.
Opening hours and review times
Nelford is open 7 days a week, 7am to midnight (UK time), with same-day review. You can start your consultation online at any time; consultations sent outside opening hours are reviewed from 7am.
If a clinician needs to speak with you by video or phone before deciding, a £19.40 booking fee applies. You see it before you book and can choose not to go ahead.
Urgent help
Caution: Need help urgently?
Start your free consultation
Answer a few questions online. A UK-registered clinician reviews it the same day and sends you your options. You only pay if you choose to go ahead.
- Free consultation
- Same-day review
- Open 7 days, 7am–midnight