Scabies treatment online

What is scabies?

The main symptom is intense itching, worse at night, along with a rash and sometimes visible burrow tracks, often between fingers, on wrists or around the waist.

Is this service right for you?

How Nelford’s scabies service works

1. 1
   Tell us what you need

   Complete a secure online consultation about your symptoms, health and any treatment you’ve tried. It’s free and you can start any time.

2. 2
   Same-day review by a UK-registered clinician

   Assessment covers your symptoms, how long they've lasted, a description or photo of the rash, and whether anyone you live with or are in close contact with has similar symptoms. If anything else would help, the clinician will ask, or arrange a call or video consultation.

3. 3
   You choose

   If treatment is clinically appropriate, you receive your options with their benefits, risks and a clear price. You decide whether to go ahead.

4. 4
   We handle the rest

   Choose next-working-day delivery through our pharmacy partners, or your prescription by email. Nelford coordinates the next steps and any follow-up.

Information that helps

Having these to hand helps the clinician review your consultation quickly. If you don’t have something, you can still submit: the clinician will let you know if anything else is needed.

• Where the itch and rash are, and how long you've had them
• Whether anyone you live with is also itchy
• Any scabies treatment you have already used for this episode
• Photo ID, so your identity can be confirmed (if you are new to Nelford or your details have changed)
• Medicines you take now or have taken recently, and any allergies
• Relevant medical history and your GP's details
• Your contact details and address, so the clinic can reach you safely

After your consultation

Where appropriate, treatment usually involves a topical cream applied to the whole body, plus advice on treating close contacts and washing bedding/clothing to prevent reinfection.

You're advised that itching can continue for some weeks after successful treatment, and when to seek further review if symptoms don't improve or new burrows appear.

• Next-working-day delivery. Treatment confirmed before 4pm on a weekday is eligible for next-working-day delivery. Same-day options are available on request.
• Prescription sent by email. Receive your prescription electronically by email and use it at a pharmacy of your choice.
• Repeat treatment made simple. With a Nelford account you can request repeat treatment in a few steps, and a clinician reviews each request.

Every decision is made by a clinician together with you. The clinician may ask for more information, suggest a call or video consultation, or recommend another service if that would suit you better.

Cost, hours and delivery

• Your consultation is free. Your online consultation is free. You only pay if a clinician considers treatment appropriate and you choose to go ahead. You see a clear price for each option before you pay.
• Same-day review, 7 days a week from 7am to midnight.
• Next-working-day delivery when you order before 4pm on a weekday, with same-day options on request.
• If a clinician needs to speak with you by video or phone before deciding, a £19.40 booking fee applies. You see it before you book and can choose not to go ahead.

We work with multiple pharmacy partners to help keep treatment available. If we're unable to fulfil your medication order, we'll refund the medication and delivery costs and send your prescription electronically so you can arrange fulfilment elsewhere.

Pricing · Prescriptions and delivery · Same-day online consultations

When to get urgent help

Scabies: common questions

Sources and clinical information

• NHS - Scabies (opens in a new tab)

Publisher

The Nelford Clinic

Written by

Nelford Clinical Content Team

Clinically reviewed by

Nelford Clinical Lead

Reviewed:

2 October 2026

Independent sources for background reading. See how clinical content is kept current.