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Mental health & sleep · online consultation

Insomnia treatment online

Assessment and support for ongoing difficulty sleeping.

Our consultations are FREE, if treatment is approved insomnia service starts from just £19.40

Medicine is priced separately, and you see every total before you pay. How pricing works

Start free consultationHow it works
  • Same-day review
  • Open 7 days, 7am–midnight
  • Next-working-day delivery or e-prescription
  1. Start now Secure online questions, usually 5–10 minutes
  2. Same-day review by a UK-registered clinician
  3. You choose delivery or a prescription by email

What is insomnia?

Insomnia is ongoing difficulty falling asleep, staying asleep, or waking too early and not being able to get back to sleep, in a way that affects how you function during the day.

Common features include difficulty settling at night, frequent waking, tiredness, poor concentration and low mood during the day.

Is this service right for you?

It may be suitable if

May be suitable for adults with ongoing insomnia where a clinician judges that assessment and, where appropriate, short-term treatment or advice on sleep habits is appropriate.

Another type of care may be better if

Online assessment may not be right if your sleep problem is linked to another undiagnosed physical or mental-health condition that needs in-person investigation, or if long-term reliance on sleep medication is a concern.

How Nelford’s insomnia service works

  1. 1
    Tell us what you need

    Complete a secure online consultation about your symptoms, health and any treatment you’ve tried. It’s free and you can start any time.

  2. 2
    Same-day review by a UK-registered clinician

    The assessment asks about your sleep pattern, how long it's been a problem, your general health, medication and lifestyle factors that can affect sleep. If anything else would help, the clinician will ask, or arrange a call or video consultation.

  3. 3
    You choose

    If treatment is clinically appropriate, you receive your options with their benefits, risks and a clear price. You decide whether to go ahead.

  4. 4
    We handle the rest

    Choose next-working-day delivery through our pharmacy partners, or your prescription by email. Nelford coordinates the next steps and any follow-up.

Information that helps

Having these to hand helps the clinician review your consultation quickly. If you don’t have something, you can still submit: the clinician will let you know if anything else is needed.

  • How long you've had difficulty sleeping and how it affects your day
  • Medicines, alcohol, caffeine or other substances that may affect your sleep
  • Any treatment or sleep advice you have already tried
  • Photo ID, so your identity can be confirmed (if you are new to Nelford or your details have changed)
  • Medicines you take now or have taken recently, and any allergies
  • Relevant medical history and your GP's details
  • Your contact details and address, so the clinic can reach you safely

After your consultation

Treatment approaches vary and may include advice on sleep habits, addressing an underlying cause, or, where clinically appropriate, short-term medication.

Your clinician discusses the risks of any medication offered, including dependence, and arranges appropriate follow-up.

  • Next-working-day delivery. Treatment confirmed before 4pm on a weekday is eligible for next-working-day delivery. Same-day options are available on request.
  • Prescription sent by email. Receive your prescription electronically by email and use it at a pharmacy of your choice.
  • Repeat treatment made simple. With a Nelford account you can request repeat treatment in a few steps, and a clinician reviews each request.

Every decision is made by a clinician together with you. The clinician may ask for more information, suggest a call or video consultation, or recommend another service if that would suit you better.

Cost, hours and delivery

  • Your consultation is free. Your online consultation is free. You only pay if a clinician considers treatment appropriate and you choose to go ahead. You see a clear price for each option before you pay.
  • Same-day review, 7 days a week from 7am to midnight.
  • Next-working-day delivery when you order before 4pm on a weekday, with same-day options on request.
  • If a clinician needs to speak with you by video or phone before deciding, a £19.40 booking fee applies. You see it before you book and can choose not to go ahead.

We work with multiple pharmacy partners to help keep treatment available. If we're unable to fulfil your medication order, we'll refund the medication and delivery costs and send your prescription electronically so you can arrange fulfilment elsewhere.

Pricing · Prescriptions and delivery · Same-day online consultations

When to get urgent help

Insomnia: common questions

Who is the Insomnia service for?
May be suitable for adults with ongoing insomnia where a clinician judges that assessment and, where appropriate, short-term treatment or advice on sleep habits is appropriate.
How quickly is my consultation reviewed?
Same-day review. A UK-registered clinician reviews consultations the same day during opening hours, 7 days a week from 7am to midnight.
What will the clinician need to know?
The assessment asks about your sleep pattern, how long it's been a problem, your general health, medication and lifestyle factors that can affect sleep.
How do I receive my treatment?
If a clinician approves treatment for insomnia, you choose: next-working-day delivery through our pharmacy partners (order before 4pm on a weekday; same-day options on request), or your prescription sent electronically by email to use at a pharmacy of your choice.
How much does it cost?
Your online consultation is free. You only pay if a clinician considers treatment appropriate and you choose to go ahead. If treatment is approved, the insomnia service starts from £19.40; medicine is priced separately, and you see a clear price for each treatment option before you pay. If a clinician needs to speak with you by video or phone before deciding, a £19.40 booking fee applies. You see it before you book and can choose not to go ahead.
Will I definitely get treatment?
A clinician decides with you. Treatment is recommended only when it is clinically appropriate, and the options, benefits and risks are explained before you choose whether to go ahead.
When might another type of care be better for insomnia?
Online assessment may not be right if your sleep problem is linked to another undiagnosed physical or mental-health condition that needs in-person investigation, or if long-term reliance on sleep medication is a concern.
When should I get urgent help instead?
If poor sleep is linked to thoughts of harming yourself, or a sudden change in your mental state, seek urgent help - see Patient safety. In a medical emergency call 999 or go to A&E. For urgent advice that isn't an emergency, contact NHS 111.

Sources and clinical information

Publisher
The Nelford Clinic
Written by
Nelford Clinical Content Team
Clinically reviewed by
Nelford Clinical Lead
Reviewed:

Independent sources for background reading. See how clinical content is kept current.

Mental health & sleep

Open 7 days, 7am–midnight

Start your free consultation for insomnia

Answer a few questions online. A UK-registered clinician reviews it the same day and sends you your options. You only pay if you choose to go ahead.

  • Free consultation
  • Same-day review
Start free consultationCall 020 4569 0644